FAQ

Answered by Our Team

What if I don't like/don't feel comfortable in wellness spaces (gym, yoga studios, etc.)?

 

Our Solutions:

Come visit our spaces (or check them here) and see if it is a different experience for you. You can also call and request a tour from us to get to know us.

Our clients expressed liking our environment because it has a "comfortable feel" and does not seem like a clinic/gym environment.

Still don't like it? We also provide home services, video services, park and outdoor services. 

Our services are client-centered: you choose the location of services and your providers (if they are not a good fit, you can request a different provider. Simple!).

 

What if I can't pay for services/equipment out of pocket and I am not connected to any of the programs with the Behavioral Health Division?

 

 

Our Solutions:

We have an Ascent Wellness Program pay-what-you-wish community program that is provided through the non-profit Ascent for life, Inc. !

Same program, same quality of services, same values!

If you athletic clothing/ equipment, we have a SWAP closet and we can support (depending on what we have in stock). All of our practices encourage using minimal equipment.

 

Finally, we can also help you find resources on second hand stores as well as Craigslist and will help you assess its quality.

What if I am not sure if I will like it?

 

 

Our Solutions:

 

You can try this service through a 3-session try-out program. 8 week program, 12 week program or ongoing services.

Talk to us and interview us, so we can respond to your questions. 

Try info@ascentwellnessprogram.com!

Stop, cancel, pause, change providers/ services any time. It's YOUR experience. 

What if I have specific health issues and/or am managing a chronic illness? 

Our Solutions:

 

Talk to us. We provide internal training/supervision to our team so they can be informed about physical and mental health needs. 

We also understand our role well - as well as its limitations. We do not provide medical advice and we work in conjunction with your medical team (if you have one and wish to include us).

 

We also look forward to learning more about your own non-medical healing practices/traditional healing practices and your vision.  We hope you feel comfortable sharing!

 

Note: If you need extra support during your wellness path we can provide names of amazing rehabilitation professionals in MKE. Especially, if an assessment is needed or another support (i.e. Physical Therapist, Occupational Therapist, chiropractor, psychotherapy, etc.) would be of value. We will work with what you choose and we fully trust the professionals in our network.

 

Finally: 

We provide private and confidential services and will not disclose health information. All of our programs follow HIPAA.

What if I don't speak English, prefer not to speak English outside of School/Work or want services that know my cultural backgrounds?

 

Our Solutions:

We work with translation / interpretation services and we have Arabic-speaking, Spanish-speaking and Hmong resource navigators/cultural liaisons. See their bios here soon!

What if I have children and can't find the space to practice? 

 

Our Solutions:

Talk to us. 2022 will be a year to become more of a family-friendly space. For now, we can be creative in what we provide. Our spaces are child-friendly and we have a parent's room for feeding, changing babies and for your own self-soothing.

We have delivered parent-baby and family sessions before. We can also, on a limited basis, book the presence of our front desk specialist to provide play time activities and child supervision during your session.

 

What if I am living with a physical, intellectual, sensory, mental health disability? 

 

Our Solutions:

We have ADA accessible spaces and services (including our kitchen). See our accessibility features. We also have our Accessibility Advocate/ Manager in our space who trains us and supports with best practices.

 

What if I have more questions than the ones that are on your list?

 

Our Solutions:

We love questions! Please send an email to info@ascentwellnessprogram.com to request to be connected with our wellness coordinator/resourve navigator! She will be able to answer questions, find solutions and recommend services for you!

See more soon! And please bring your concerns to us. We love creating non-traditional solutions!