Click on the link to see photos (and descriptions) of the location
Clients who are Blind or Low Vision:
We completely personalize services and have an internal training program for our providers. We actively work with JGodinho, LLC (Joana Godinho, M.S.) a consultant who is experienced in supporting organizations in becoming accessible to the BLV population.
Our space is an open space with different areas marked by different types of flooring with very minimal obstacles.
Communication/Access to Information:
Braille signage is found throughout the space, particularly on restrooms and office areas signs. Our waivers and documents can be transformed into readable documents and our office computers have the software to support clients in reading at their pace (Magnifying Glass, VoiceOver).
Clients who are Deaf or Hard of Hearing:
We work with consultants and seek continuing education to optimize our teaching practices and better collaborate with clients and interpreters.
To ensure the safety and autonomy of the Deaf and hard of hearing clients while using our space, and enhance their customer experience, we added different simple spaces that can provide good rest areas (visual noise in a wellness space can be lowered).
Communication/Access to Information:
We provide our customers with our Wi-Fi access code, so as to allow clients to communicate using the Video Relay Service (VRS). We also connect with a third party for ASL interpretation. All of our video services can include captions.
Sign Language Interpreters: Individuals needing a sign language interpreter should contact our facility (Intake Specialist - email@example.com) in order to request an interpreter for a future date. Sign language interpreter requests will be directed to the Office for Persons with Disabilities.
Physical access and physical space description:
Doors: There are two sets of doors in the building. Each provider will welcome the client at the door when they arrive and guide them through the space giving them tools to recognize different areas and utilize them autonomously. The space is located on the ground floor and is accessible from the street. One accessible entry.
Elevators: There is an accessible elevator located in the lower level.
All Gender and Accessible Restrooms: Three all gender and accessible restrooms are located inside our facility. They can serve as changing rooms, as well.
First Aid: Four First Aid kits are available in the location. Our staff is trained yearly in First Aid.
Parking: Parking available on the street.
Transit: There are bus lines that stop around our location. Our provider can also pick you up and take you to the bus stop.
Public Safety: For the safety of our visitors, no weapons (guns, personal safety devices, sharp implements, etc.) are permitted inside any of our buildings. No racism, homophobia, xenophobia, body policing allowed in the space and in our agency.
Service Animals: Pets (including emotional support pets) are allowed in certain pet-friendly areas and by appointment. Please make sure to notify your provider so they can make the needed arrangements.
Drinking Fountains: Accessible water dispensers are located on all sides of the facility. Sippy cup adaptation (silicone) available for cups by request and lighter plastic cups available for clients who need them due to preference or mobility needs.
Elevation Stools to support clients in using the bathroom and sinks. Lever handles for easy reach/use and automatic soap and sanitizer dispensers.
Breastfeeding Private Area: we have several private wind-down areas in our facility to support clients with self-regulation, overwhelm or even cooling down before leaving the space. Please talk to our providers to support you in reserving one of these areas as a breastfeeding room.
Wind Down Areas: areas away from users of the space where someone can cool down, enjoy silence and sit comfortably with a blanket and bolsters/pillows without being disturbed.
Sensory Processing Needs: the space features quiet areas, headphone zones, and offers for use sensory materials with noise canceling headphones, fidgets, weighted lap pad, and more.
Signage: All signs are at accessible heights. Ascent Wellness Program is working on providing signs in different languages as well. Each provider will support each client with navigation of space.
WiFi: WiFi is available in the wait area.
Translation and interpretation services available.
The year 2020/2021 will have a focus on increasing more of these features and promoting inclusion by also working with cultural liaisons and continuing education focusing on culturally-adapted/ Anti-discrimination practices as an agency.
Space Tours (appointment only): Individuals needing accommodation should contact the Intake Specialist (Nick Wolf - firstname.lastname@example.org) in order to make a request for accommodations for a future visit date. Visiting before your first session will help us reserve the room (as each room has different characteristics), learn best practices and tailor our interventions to your needs.