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FAQ

Answered by Our Team

What if I don't like/don't feel comfortable in wellness spaces (gym, yoga studios, etc.)? 

Our Solutions:

Come visit our spaces and see if it is a different experience for you. We will have someone providing a tour and answer your questions.

Our clients expressed liking our environment because it has a "comfortable feel" and does not seem like a clinic/gym environment.

Still don't like it? We also provide home services, video services, park and outdoor services. 

Our services are client-centered: you choose the location of services and your providers (if they are not a good fit, you can request a different provider. Simple!).

 

What if I can't pay for services out of pocket and I am not connected to any of the programs with the Behavioral Health Division?

 

 

Our Solutions:

We have an Ascent Wellness Program pay-what-you-wish community program that is provided through the non-profit Ascent for life, Inc. !

Same program, same quality of services, same values!

Need athletic clothing/ equipment? We have a SWAP closet and we can support (depending on what we have in stock). Want to donate? We accept it too! Want advice? We can help you find resources on second hand stores as well as craigslist and will help you assess its quality.

What if I am not sure if I will like it?

Our Solutions:

 

You can try this service through a 3-session try-out program. 8 week program, 12 week program or ongoing services.

Talk to us and interview us, so we can respond to your questions. 

Try info@ascentwellnessprogram.com!

You can have a guided tour of our spaces, meet our providers and learn about the professionals we recommend working with  you.

Stop, cancel, pause, change providers/ services any time. It's YOUR experience. 

What if I have specific health issues and/or am managing a chronic illness? 

Our Solutions:

 

Talk to us. We collaborate with supervisors to advise best practices for you.

We also provide internal training to our team so they can be informed about physical and mental health needs. 

We also understand our role well - as well as its limitations. We do not provide medical advice and we work in conjunction with your medical team (if you have one and wish to include us).

 

We also look forward to learning more about your own non-medical healing practices/traditional healing practices and your vision.  We hope you feel comfortable sharing!

 

Note: If you need extra support during your wellness path we can provide names of amazing rehabilitation professionals in MKE. Especially, if an assessment is needed or another support (i.e. Physical Therapist, Occupational Therapist, chiropractor, psychotherapy, etc.) would be of value. We will work with what you choose and we fully trust the professionals in our network.

 

Finally: 

We provide private and confidential services and will not disclose health information. All of our programs follow HIPAA.

What if I don't speak English or prefer services in your primary language?

Our Solutions:

We are in the process of hiring and training cultural liaisons in the community and we work with translation / interpretation services. 

What if I have children and can't find the space to practice? 

Our Solutions:

Talk to us. 2022 will be a year to become more of a family-friendly space. For now, we can be creative in what we provide. Our spaces are child friendly and we have delivered parent-baby and family sessions before.

 

What if I am living with a physical, intellectual, sensory, mental health disability? 

Our Solutions:

We carve ADA accessible spaces and services (including our kitchen). See our accessibility features

 

What if I have more questions than the ones that are on our list?

Our Solutions:

Please send an email to info@ascentwellnessprogram.com to request to be connected with our wellness coordinator! She will be able to answer questions, find solutions and recommend services for you!

See more soon! And please bring your concerns to us. We love creating non-traditional solutions!

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